Coordinator, Front Desk

Cano Health•Miami Gardens, FL

19d

About The Position

The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. The role provides exceptional customer service while performing administrative, clerical, and data-entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care. The position supports patient onboarding, scheduling and visit management, accurate maintenance of patient and insurance information, financial transactions, outbound patient communications, and phone operations. It also supports center-level operations and patient experience by keeping front-desk and patient-facing areas organized and supplied, monitoring office supplies, and performing other duties assigned by management. The position works under usual office conditions, with extended computer and phone use. It requires the ability to stand, sit, walk, stoop, occasionally climb, and lift up to 50 pounds. Travel to clinical sites may be required, with expected travel of 0–25%.

Requirements

High school diploma or equivalent required.
At least one year of experience in a healthcare or medical office setting.
Strong communication and customer service skills.
Detail-oriented, with a commitment to data accuracy.
Ability to multitask in a fast-paced clinical environment.
Technical proficiency with required systems and software tools.
Ability to perform essential functions including typing, standing, sitting, stooping, and occasional climbing; ability to lift up to 50 pounds.
Ability to travel to clinical sites as needed; expected travel is 0–25%.
Training in gait support, proper lifting techniques, and ADA compliance.

Nice To Haves

Knowledge of medical insurance, Medicaid/Medicare, and EMR systems.
BLS certification and ability to respond to medical emergencies.
Superuser-level proficiency with an EMR system such as eCW.
Bilingual English and Spanish.

Responsibilities

Create new patient profiles in the EMR, conduct welcome calls, schedule initial appointments, mail welcome packages, obtain annual consents and signatures, and assist patients with Patient Portal enrollment.
Coordinate translation services as needed.
Greet patients and visitors, address concerns or complaints, and escalate issues appropriately.
Schedule appointments, follow same-day scheduling protocols and guidelines, obtain Health Center Manager approval for exceptions, and support scheduling for special events.
Make appointment-confirmation calls, arrange transportation scheduling, and reschedule no-shows within 24 hours.
Update visit status types promptly in the EMR.
Verify patient demographics at check-in and accurately enter demographic, insurance, and Patient Hub information.
Scan and file documents and ID photos, e-file documents within 48 hours, monitor the fax inbox for clinical documents, and clear Jellybean inboxes daily.
Document insurance verification results in the EMR; collect copayments and coinsurance according to policy; and run and reconcile end-of-day financial reports.
Make outbound calls supporting care initiatives, follow up with patients within 3–7 days after discharge to confirm TOC appointments, confirm follow-up appointments, and coordinate referrals at check-out.
Answer and appropriately route incoming calls, take and document messages, assist callers, and respond professionally and accurately to inquiries in person, by phone, and by email.
Support center-level operations, patient/client experience, and communication.
Keep front-desk, lobby, and patient-facing areas clean, organized, and stocked; monitor and request office supplies.
Perform other duties assigned by management or a supervisor.

Benefits

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Short-term disability
Long-term disability
Life insurance
Performance bonus eligibility based on company financial targets and position-related metrics
Additional associate benefits