Medical Front Desk
About The Position
The Front Office Coordinator serves as the face and ambassador of a plastic surgery and aesthetic medicine practice, creating a seamless, refined, and personalized patient experience. The role involves welcoming patients, coordinating front-office operations and appointments across multiple providers, communicating professionally and confidentially, supporting clinical staff, maintaining accurate records, processing payments, and keeping the reception area organized and welcoming. The coordinator also assists with the practice’s social media presence and represents the practice with discretion and a commitment to service excellence.
Requirements
- Impeccable communication skills and a refined, professional demeanor.
- Ability to build rapport and establish trust with a discerning clientele.
- Outstanding attention to detail, organization, and follow-through.
- Proactive, solutions-oriented mindset and ability to anticipate needs and exceed expectations.
- Ability to multitask while maintaining composure, discretion, and professionalism.
- Collaborative spirit, positive attitude, and commitment to representing the practice at the highest level.
Nice To Haves
- Previous experience in plastic surgery, luxury healthcare, aesthetics, dermatology, or high-end hospitality is strongly preferred.
- Genuine appreciation for aesthetics, personalized service, and the details of the patient experience.
Responsibilities
- Welcome every patient warmly and professionally.
- Maintain a refined front-office experience that reflects the standards of a premier medical practice.
- Manage appointment scheduling, consultations, patient check-in and check-out, and follow-up coordination for multiple providers.
- Communicate professionally, warmly, and confidentially by telephone and in writing.
- Anticipate patient needs and proactively coordinate a seamless patient experience.
- Coordinate with physicians, advanced practice providers, and clinical staff to support an efficient patient journey.
- Maintain accurate patient records, assist with documentation, and uphold HIPAA confidentiality standards.
- Process payments and handle patient account inquiries accurately and professionally.
- Maintain an immaculate, organized, and welcoming reception environment.
- Represent the practice with grace, confidence, and a commitment to service excellence.
- Assist with the practice’s social media presence.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
