Front Desk Associate - Full-Time or Part-Time
About The Position
United Defense Tactical is seeking a friendly, professional, customer-focused Front Desk Associate to serve as the first point of contact for customers in person, by phone, and by email. The role involves assisting customers with their needs and requires excellent communication and interpersonal skills, along with the ability to multitask and manage priorities in a fast-paced environment. United Defense Tactical is a firearms training facility offering comprehensive training programs and a commitment to customer service. Its mission is to empower civilians, military personnel, and law enforcement through comprehensive, reality-based tactical training.
Requirements
- High school diploma or equivalent.
- Excellent communication and interpersonal skills for interacting with customers, colleagues, and managers.
- Ability to multitask and manage priorities in a fast-paced environment.
- Proficiency with office equipment, including a computer, printer, and scanner.
- Familiarity with basic office software, including Microsoft Office and Google Suite.
- Strong attention to detail and ability to maintain accuracy in data entry and record keeping.
- Ability to work independently and as part of a team.
Nice To Haves
- 1–2 years of experience in customer service or receptionist roles.
Responsibilities
- Greet and welcome customers at the front desk and direct them to the appropriate department or person.
- Answer and manage phone calls and emails in a timely, professional manner.
- Keep the front desk organized, clean, and well-stocked.
- Process customer inquiries, complaints, and requests, escalating issues when needed.
- Check customers in and out, ensuring reservation and billing information is accurate.
- Maintain customer records and update the company database.
- Coordinate with other departments to meet customer needs and resolve issues.
- Perform general administrative tasks, including photocopying, scanning, and filing.
- Follow company policies and procedures and maintain professionalism.
Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Training and development
- Flexible scheduling
- Skill development
- Networking
- Sense of community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
