Front Desk Full-Time Associate

EASY MILE PUERTO RICO LLC • San Juan, PR

8d • Onsite

About The Position

As a Front Desk Associate at Planet Fitness, you are the first point of contact for members and guests. You deliver exceptional customer service while helping maintain a clean, welcoming, and organized club environment. The role supports smooth daily operations and a positive member experience, including keeping the front desk, locker rooms, and bathrooms clean, stocked, and well-presented.

Requirements

• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude and a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.
• Ability to stand and sit for extended periods.
• Ability to occasionally lift and carry up to 25 lbs.
• Ability to work in a gym environment and clean locker rooms and bathrooms as needed.

Nice To Haves

• Previous customer service experience is preferred.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with questions about membership options, policies, and gym services, and help with equipment usage or direct members to appropriate resources.
• Check in members, maintain an organized front desk, and handle membership-related transactions such as billing and renewals.
• Keep the front desk and surrounding areas tidy, and ensure locker rooms and bathrooms are clean, stocked, and well-presented throughout the day.
• Educate potential members about Planet Fitness and encourage sign-ups for memberships, personal training, and other services.
• Collaborate with team members and management to achieve club goals, maintain a clean and safe environment, and provide excellent customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED