Front Desk Full-Time Associate

PLANET FITNESS • Naples, FL

2d • Onsite

About The Position

As a Front Desk Associate at Planet Fitness, you will be the first point of contact for members and guests, delivering exceptional customer service while helping maintain a clean, welcoming, and organized club environment. You will support smooth daily operations and help ensure all areas, including locker rooms and bathrooms, remain clean and well-presented. The role also involves assisting members, handling front desk and membership tasks, and promoting club memberships and services.

Requirements

• Strong communication and interpersonal skills.
• Basic computer skills.
• A positive attitude and a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with questions about membership options, policies, and gym services.
• Help members with equipment usage and direct them to appropriate resources.
• Check in arriving members and keep the front desk organized.
• Handle membership-related transactions, including billing and renewals.
• Keep the front desk and surrounding areas tidy.
• Maintain clean, stocked, and well-presented locker rooms and bathrooms throughout the day.
• Educate potential members about Planet Fitness and encourage sign-ups for memberships, personal training, and other services.
• Collaborate with team members and management to achieve club goals, maintain a clean and safe environment, and provide excellent customer service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED