Front Desk Full-Time Associate

PLANET FITNESS • Wasilla, AK

1d

About The Position

As a Front Desk Associate at Planet Fitness, you will be the first point of contact for members and guests, delivering exceptional customer service while helping to maintain the clean, welcoming, and organized environment of the club. You will help ensure members have a positive experience by supporting smooth daily operations and keeping all areas of the club, including locker rooms and bathrooms, in top condition.

Requirements

• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude and a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Nice To Haves

• Previous customer service experience is preferred.

Responsibilities

• Greet members and guests in a friendly and professional manner, ensuring that everyone feels welcome and valued.
• Assist members with inquiries about membership options, policies, and gym services. Help with equipment usage and direct members to the right resources.
• Check in members as they arrive, maintain an organized front desk area, and handle membership-related transactions such as billing and renewals.
• Keep the front desk and surrounding areas tidy, and maintain locker rooms and bathrooms by ensuring they are clean, stocked, and well-presented throughout the day.
• Educate potential members about the benefits of joining Planet Fitness and encourage sign-ups for memberships, personal training, and other services.
• Collaborate with fellow team members and management to achieve club goals, maintain a clean and safe environment, and deliver excellent customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED