Front Desk Full-Time Associate

PLANET FITNESS • Portland, OR

1d • Onsite

About The Position

As a Front Desk Associate at Planet Fitness, you will be the first point of contact for members and guests, delivering exceptional customer service while helping maintain a clean, welcoming, and organized club environment. You will support positive member experiences and smooth daily operations, ensuring all club areas—including locker rooms and bathrooms—are kept in top condition.

Requirements

• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude and a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Nice To Haves

• Previous customer service experience is preferred.

Responsibilities

• Greet members and guests in a friendly and professional manner, helping everyone feel welcome and valued.
• Assist members with questions about membership options, policies, and gym services; help with equipment use and direct members to appropriate resources.
• Check in members, keep the front desk organized, and handle membership-related transactions such as billing and renewals.
• Keep the front desk and surrounding areas tidy, and ensure locker rooms and bathrooms remain clean, stocked, and well-presented throughout the day.
• Explain the benefits of joining Planet Fitness and encourage sign-ups for memberships, personal training, and other services.
• Collaborate with team members and management to achieve club goals, maintain a clean and safe environment, and provide excellent customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED