Front Desk Team Member - GOLD'S GYM - Austin South Central

Gold's Gym•Austin, TX

About The Position

The Front Desk Team Member is the gym’s initial point of contact, responsible for warmly greeting and directing members, guests, and staff, controlling the front door location, and creating a welcoming atmosphere and memorable guest experience. The role assists with member requests and questions about gym operations and policies and performs administrative duties as directed by the Gym General Manager. The position also supports member check-in and account administration, guest registration, membership sales, retail and concession operations, class registration, front desk cleanliness, and communication of maintenance, safety, and member or gym incidents to management. Additional reasonable assignments may be directed by the Gym General Manager and/or Member Experience Manager.

Responsibilities

Greet members and guests promptly and create a friendly, positive entrance and departure experience.
Provide security and control for the facility’s front door and retail area.
Check members into the gym using proper procedures and monitor check-ins for delinquent accounts, notifying Gym Management as needed.
Register guests using proper procedures and direct guests and appointments to the appropriate personal trainer promptly and professionally.
Answer calls professionally using the gym phone system, take appropriate messages, and follow up with management regarding telephone inquiries.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear the proper uniform and nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales, help maintain stocked cooler and retail inventory, and assist with receiving and checking in products.
Attend staff meetings as directed.
Clean and maintain the front desk area according to company standards.
Log reported maintenance concerns and follow and report safety concerns.
Notify management about gym or member incidents requiring incident reports.
Work scheduled shifts and adhere to company attendance policies.
Perform other reasonable assignments as directed, including light cleaning and picking up weights during gym walkthroughs.
Assist with membership sales and sign-ups using a kiosk or computer.
Assign new members barcodes, take member photos, and schedule complimentary personal training sessions.
Handle member account changes, including payment-method changes, freeze forms, cancellation forms, and manual agreements.
Assist members with registering and checking in for classes through the app.
Perform other duties as assigned.