Front Desk Team Member - GOLD'S GYM - San Marcos

Gold's Gym•San Marcos, TX

About The Position

The Front Desk Team Member warmly greets and directs members, guests, and staff as they enter the gym and helps control the front door location. The role assists with member requests and inquiries about gym operations and policies, and performs administrative duties as directed by the Gym General Manager. As the club’s initial point of contact, the Front Desk Team Member helps create a welcoming atmosphere and memorable guest experience.

Responsibilities

Promptly greet members and guests to provide a friendly, positive entrance and departure experience.
Provide security and control at the facility’s front door and retail area.
Check members into the gym using proper procedures and monitor check-ins for delinquent accounts, notifying Gym Management as needed.
Register guests using proper procedures and promptly direct guests and appointments to the appropriate personal trainer.
Answer calls professionally using the gym phone system, take appropriate messages, and follow up with management on telephone inquiries.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear the proper uniform and nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales, maintain stocked cooler and retail inventory, and assist with receiving and checking in products.
Attend staff meetings as directed.
Clean and maintain the front desk area according to company standards; perform light cleaning and pick up weights during gym walkthroughs as directed.
Log reported maintenance concerns and follow and report safety concerns.
Notify management of gym or member incidents that require incident reports.
Work scheduled shifts and adhere to company attendance policies.
Assist with membership sales and sign-ups using a kiosk or computer.
Assign new members barcodes, take member photos, and schedule complimentary personal training sessions.
Handle member account changes, including payment method changes, freezes, cancellations, and manual agreements.
Assist members with registering and checking in for classes through the app.
Perform other duties as assigned by the Gym General Manager and/or Member Experience Manager.