Gym Front Desk

GATE • Sawgrass, FL

2d • Onsite

About The Position

The Lodge & Club is seeking a full-time Gym Front Desk colleague to serve as the first point of contact for members and guests visiting the fitness center. Reporting to the Gym Manager and/or Gym Supervisor, this role provides exceptional member service, maintains a clean and organized front desk environment, supports daily fitness center operations, and creates a welcoming experience from arrival through departure. The position helps ensure members and guests enjoy a safe, professional, and engaging fitness center experience.

Requirements

• High school diploma or equivalent preferred.
• Ability to read, write, speak, and understand English sufficiently to communicate effectively with members, guests, and team members.
• CPR/AED certification required; certification will be provided if not currently obtained.
• Knowledge of professional customer service and common courtesy standards.
• Ability to learn and operate point-of-sale (POS) systems.
• Ability to maintain a professional appearance and adhere to company grooming and uniform standards.
• Dependable, with strong attendance and punctuality.
• Ability to work a flexible schedule, including weekends, holidays, and split shifts.
• Ability to remain on your feet for extended periods.
• Ability to lift, carry, and move up to 30 pounds.
• Ability to work with members, guests, and children in a professional and friendly manner.

Nice To Haves

• Previous fitness center, health club, hospitality, or customer service experience is helpful but not required.

Responsibilities

• Welcome and assist members and guests entering the fitness center.
• Provide towels, locker access, and other guest amenities as needed.
• Answer incoming fitness center telephone calls, route calls appropriately, and take accurate messages.
• Thank members and guests for their visit, gather feedback about their experience, and invite them to return.
• Perform opening and closing duties as assigned.
• Maintain a clean, organized, and professional front desk and fitness center environment.
• Fold towels and maintain adequate towel inventory throughout the facility.
• Clean work areas and fitness equipment as needed, including vacuuming and light equipment upkeep.
• Maintain logs, records, and files accurately.
• Learn and operate the POS system and process applicable sales transactions.
• Register and sign in new members.
• Fill and maintain water coolers and stocked cup stations.
• Attend required meetings, training sessions, safety courses, and departmental functions.
• Identify and report safety concerns and assist in maintaining a safe working environment.
• Become proficient in the operation and safety features of fitness center equipment.
• Assist with nursery operations and children's events when needed.
• Support quality member service initiatives and perform additional duties assigned by management.

Benefits

• Competitive pay
• Paid time off, including vacation, holidays, and sick time
• Medical, dental, vision, life insurance, and disability coverage for eligible team members
• 401(k) with company match
• Flexible scheduling opportunities
• Complimentary parking and employee dining café
• Five-Diamond service training and professional development opportunities
• Certifications and continuing education opportunities
• Complimentary uniform dry-cleaning services
• Career growth and advancement opportunities throughout Gate Hospitality Group
• Preferred lodging rates
• Discounted golf and select recreational amenities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED