Front Desk Attendant - Columbia Gym

Columbia Association • Columbia, MD

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About The Position

Columbia Association is seeking a passionate, customer-focused Front Desk Attendant for its Columbia Gym. This part-time role helps create a warm and welcoming environment for members and guests, builds relationships within the community, and provides exceptional customer service. The position may work up to 28 hours per week, with a minimum requirement of two shifts per week. Scheduling is flexible to accommodate availability.

Requirements

• Passion for fitness and a genuine desire to help others succeed on their fitness journeys.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong attention to detail and commitment to cleanliness and organization.
• Positive attitude and enthusiasm for providing exceptional member service.
• Ability to work flexible hours, including evenings and weekends.

Nice To Haves

• Previous customer service experience in hospitality, fitness, or a related industry.

Responsibilities

• Greet members and guests in a friendly and welcoming manner.
• Build connections and relationships with members to foster a sense of community.
• Assist members as a fitness concierge by promoting and suggesting appropriate fitness services.
• Maintain a clean and organized front desk area and locker rooms.
• Complete administrative tasks, including member check-ins, registration, and answering phone calls.
• Provide members and prospective members with information about club facilities, programs, and services.
• Handle member inquiries, feedback, and concerns professionally and courteously.
• Collaborate with team members to provide a seamless, positive experience for members.

Benefits

• Opportunities for professional development and advancement.
• Part-time team members working 20 or more hours per week earn sick and vacation time.
• 401K Incentive Savings Plan eligibility after one full calendar year of service and 1,000 hours of service within the applicable anniversary calendar year or plan year.
• Free CA Fit & Play Membership.
• Employee discounts.
• Wellness benefits with perks.
• Some paid leave.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed