UFC GYM Overnight Front Desk

UFC Gym•Doral, FL

About The Position

The Front Desk Overnight position provides outstanding customer service to members and ensures the facility is neat and clean during overnight hours. The role greets and assists members and guests, handles front-desk and membership service requests, maintains cleanliness, completes administrative tasks, and performs safety checks to help keep the club secure. The position reports to the Front Desk Lead and Operations Manager and may interact with management and staff across corporate and field offices, clubs, and the Front Desk Representative Team.

Requirements

High school diploma or GED.
Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.
At least 6 months of customer service experience in the health club, retail, hospitality, or food service industry.
Basic computer skills.
Ability to work independently and responsibly without immediate supervision.
Ability to exercise good judgment without direct supervision.
Friendly, outgoing personality and positive attitude.
Strong interpersonal and communication skills, including telephone etiquette.
Outstanding customer service and professionalism.
Sleeping and use of headphones are prohibited during the shift.

Nice To Haves

Experience with multiple phone lines.

Responsibilities

Warmly greet members and guests as they enter and leave the club.
Answer incoming calls professionally and efficiently, taking messages as needed.
Check in members and verify memberships.
Handle member service issues, including lost and found items, replacement membership cards, address changes, EFT setup or changes, and billing and payment questions.
Maintain a professional image and behavior, and respond professionally to member requests and inquiries.
Provide members with information about special club events.
Record member concerns in the service log.
Respond appropriately to emergencies, including contacting 9-1-1, the police department, and/or the General Manager as needed.
Keep the front desk and lobby neat and clean.
Re-rack equipment and weights and pick up around the weight room.
Mop front desk and lobby floors and clean front windows.
Pick up trash and debris around the gym and clean and wipe down exercise equipment.
Record equipment, facility, and janitorial issues in the maintenance log.
Secure and record member lost and found items in the property log.
Perform safety checks during the shift to ensure the club is secure and report hazards in the maintenance log.
Perform assigned administrative tasks, such as folding towels, photocopying, and computer data entry.
Adhere to meal and rest break periods and clock in and out for all shift times.