Front Desk Associate

Planet Fitness•Savannah, GA

22d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting their fitness journeys, handling membership and retail transactions, maintaining a clean and safe club, and helping ensure facilities and equipment are in good condition. Associates are expected to contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors, and working safely.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Continual standing and moving throughout the club during the shift.
Continual in-person and phone communication during the shift.
Ability to lift up to 75 pounds.
Ability to bend, twist and move into different positions to accomplish tasks.
Frequent cleaning and sanitizing of equipment and facilities.
Will encounter toxic chemicals during the shift.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions, concerns and check-in.
Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Make calls to prospective members, conduct tours and assess membership needs.
Execute retail transactions accurately and drive sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
Keep restrooms clean, sanitized, stocked and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets and fixtures.
Follow health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.