Front Desk Agent
Pyramid Global Hospitality • Burlington, VT15d • Onsite
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Front Desk Agent
Pyramid Global Hospitality•Burlington, VT
•Onsite
About The Position
Pyramid Global Hospitality is hiring a Guest Services Agent for the Boston Marriott Burlington. The role focuses on welcoming guests, creating a memorable first impression, and providing personalized service throughout their stay. The agent assists with luggage, escorts guests to the front desk for check-in, and explains hotel amenities and useful information about the property and local area. The position offers an opportunity to develop a hospitality career at a property that emphasizes personal development, teamwork, and outstanding guest experiences.
Requirements
- At least one year of experience in a customer service role with high guest interaction.
- Ability to solve problems when they arise.
- Ability to work in a team environment.
- Pleasant and helpful personality.
- Strong desire to make an impact on other people.
- Outgoing and engaging personality.
- Excellent verbal communication skills.
- Ability to work in a fast-paced setting.
- Ability to stand for the duration of a shift.
- Availability to work various shifts, including weekends and holidays.
Nice To Haves
- Hospitality industry experience.
Responsibilities
- Welcome guests to the hotel and provide engaging, sincere customer service.
- Assist guests with unloading their luggage.
- Escort and orient guests to the front desk for check-in.
- Explain hotel amenities and useful information about the property.
- Work with other attendants to provide each guest with a personalized experience.
- Open the door for guests and go beyond normal service expectations.
- Help guests discover an enjoyable experience at the hotel.
Benefits
- Full benefit plans
- 401(k) with company match
- Bonus programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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