Front Desk Agent

Pyramid Global Hospitality•Burlington, VT

15d•Onsite

About The Position

Pyramid Global Hospitality is hiring a Guest Services Agent for the Boston Marriott Burlington. The role focuses on welcoming guests, creating a memorable first impression, and providing personalized service throughout their stay. The agent assists with luggage, escorts guests to the front desk for check-in, and explains hotel amenities and useful information about the property and local area. The position offers an opportunity to develop a hospitality career at a property that emphasizes personal development, teamwork, and outstanding guest experiences.

Requirements

At least one year of experience in a customer service role with high guest interaction.
Ability to solve problems when they arise.
Ability to work in a team environment.
Pleasant and helpful personality.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Excellent verbal communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of a shift.
Availability to work various shifts, including weekends and holidays.

Nice To Haves

Hospitality industry experience.

Responsibilities

Welcome guests to the hotel and provide engaging, sincere customer service.
Assist guests with unloading their luggage.
Escort and orient guests to the front desk for check-in.
Explain hotel amenities and useful information about the property.
Work with other attendants to provide each guest with a personalized experience.
Open the door for guests and go beyond normal service expectations.
Help guests discover an enjoyable experience at the hotel.