Front Desk Agent - Day & Night Shifts
Pdk Airport LLC DBA Holiday Inn Portland Airport•Portland, OR
About The Position
The Front Desk Agent welcomes hotel guests and creates a positive first impression while delivering excellent guest service. The hotel is hiring for both daytime Front Desk and overnight Night Audit shifts. The role includes assisting guests throughout their stay and coordinating with other departments to support smooth hotel operations. Night Audit duties include completing nightly financial reports, reconciling daily transactions, monitoring overnight hotel activity, and helping set up the morning breakfast buffet as needed.
Requirements
- Friendly, professional, and customer-focused attitude.
- Strong communication and organizational skills, with attention to detail.
- Basic computer and math skills.
- Dependability and ability to work independently when needed.
- Flexibility to work evenings, weekends, holidays, and overnight shifts, depending on the position.
Nice To Haves
- Hotel front desk experience is a plus.
Responsibilities
- Welcome guests and handle check-ins, check-outs, and reservations.
- Answer questions, respond to guest requests, and resolve concerns professionally.
- Process payments, maintain accurate records, and protect guest information.
- Coordinate with housekeeping and other departments to support hotel operations.
- Follow IHG brand standards, safety procedures, and hotel policies.
- For Night Audit shifts, complete nightly financial reports, reconcile daily transactions, monitor overnight hotel activity, and assist with morning breakfast buffet setup as needed.
Benefits
- Applicable IHG employee room discounts.
- Training opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
