Front Desk Agent
Island Hospitality Management • Philadelphia, PA17d
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Front Desk Agent
Island Hospitality Management•Philadelphia, PA
About The Position
Island Hospitality is seeking an upbeat Front Desk Agent to manage front desk operations and serve as a key point of reference for guests and vendors. The role requires professionalism, courtesy, strong communication skills, and the ability to work in a fast-paced and stressful environment. Scheduling availability may need to be flexible, and weekly hours vary based on guest occupancy, season, staffing, and other factors; a specific number of weekly hours is not guaranteed. The employee will receive access to Island Hospitality’s formal training and development program, which supports employee development and provides a path for growth in the hospitality business. The position’s physical demands include regularly standing, sitting, or walking for extended periods.
Requirements
- Strong communication skills.
- Professional and courteous manner.
- Ability to work in a fast-paced environment and handle stressful situations.
- Highly motivated team player with strong initiative and a desire for achievement.
- Effective workplace problem-solving skills.
- Ability to stand, sit, or walk for extended periods.
Responsibilities
- Check in and check out hotel guests.
- Process payments according to established hotel requirements.
- Provide information and assistance to guests and vendors.
- Prepare necessary reports during each shift for the management team.
- Provide excellent guest service and be readily available and approachable to guests.
- Anticipate, prevent, identify, and solve workplace problems as necessary.
Benefits
- Healthcare coverage including medical, dental, and vision insurance.
- HSA and FSA plans, including dependent care FSA.
- Identity theft protection insurance.
- Commuter benefits for transit and parking.
- Pet insurance.
- PTO and payroll incentives for annual wellness exams.
- Employee Assistance Program.
- Wellness subscriptions with access to gyms, financial planning, counseling, and legal services.
- Paid sick and vacation time.
- Family leave.
- 401(k) retirement plan with company matching; fully vested upon the first contribution.
- Incentive-based bonus program.
- Free hotel room nights and employee discounts within the hotel brand.
- Discounts for friends and family within the hotel brand.
- Team member recognition and bonus.
- Discounted tickets to attractions and entertainment through Tickets at Work.
- Career growth through an in-house training program.
- Referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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