Tickets & Snowsports Front Desk Agent
About The Position
The Tickets & Snowsports Front Desk Agent helps guests plan their Smuggs vacations and mountain experiences. The role books ski and snowboard lessons, lift tickets, season passes, and off-mountain winter activities such as snowshoeing and tubing. It provides local recommendations and a concierge-style service, creating personalized vacation plans for guests of different ages and experience levels. The agent supports both on-site guests and people planning future vacations or day trips, and collaborates with Guest Services and other resort departments to support smooth communication and a seamless guest experience. This is a full-time, seasonal position, with potential for year-round employment depending on candidate fit and business needs. Weekend and holiday availability is required.
Requirements
- Friendly, enthusiastic communication and a positive, can-do attitude.
- Ability to thrive in a fast-paced, guest-focused environment.
- Strong computer and multitasking skills.
- Enthusiasm for winter mountain life, skiing, snowboarding, and snow-based activities; skiing and riding skills are not required.
- Passion for delivering exceptional guest service to families from all backgrounds.
- Weekend and holiday availability.
Responsibilities
- Book ski and snowboard lessons, lift tickets, season passes, and off-mountain winter activities such as snowshoeing and tubing.
- Help guests plan their Smuggs vacations and day trips.
- Provide local insights and recommendations to guests.
- Create personalized vacation plans for guests of all ages and experience levels.
- Support on-site guests and guests planning upcoming vacations or day trips.
- Collaborate with Guest Services and other resort departments to support smooth communication and a seamless guest experience.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
