Front Desk Agent

Marriott • Aspen, CO

17d

About The Position

The Front Desk Agent role is part of the Guest Experience Expert team, which delivers services throughout the guest stay and makes transactions feel like part of the overall experience. The role involves processing operational needs, addressing guest requests, completing reports, and sharing information about the local area. Associates are empowered to move around their work area and take initiative to meet guest needs.

Success requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communication. The position also involves standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds without assistance. Other reasonable duties may be requested.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Process operational needs.
• Address guest requests.
• Complete reports.
• Share highlights and information about the local area.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality and protect company assets.
• Uphold quality standards and maintain professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

Benefits

• A range of benefits designed to support associates and their families, wellbeing, career development, and personal interests; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED