Front Desk Agent
About The Position
The Front Desk Agent values residents and guests and provides information and resources to support a meaningful visit. This role is a key liaison between community guests and residents and is responsible for delivering exceptional customer service. The position performs front-desk, access-control, communication, recordkeeping, safety, emergency-response, and maintenance-reporting duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position is based indoors, with frequent sitting and standing and a low-to-moderate noise level. Days and hours are determined by the property and may change to meet business needs. No travel is expected. The employee reports directly to the department supervisor and/or the Property Manager. KW Property Management & Consulting is a drug-free workplace and an equal opportunity employer.
Requirements
- High school diploma or GED.
- At least six months of related experience and/or training.
- Familiarity with computer software for performing various tasks.
- Organizational skills, excellent interpersonal skills, and strong communication skills.
- Ability to follow written and oral instructions and procedures.
- Manual dexterity and auditory and visual skills, including the ability to detect auditory and/or visual emergency alarms.
- Ability to occasionally sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.
Nice To Haves
- Some college.
- Bilingual English/Spanish.
- Previous work experience in the hospitality industry.
Responsibilities
- Greet guests in a standing, upright position as they enter the community and provide high-quality customer service.
- Monitor and authorize the entrance and departure of employees, visitors, and other persons to help guard against theft and maintain premises security.
- Follow all check-in policies and procedures without exception.
- Coordinate with office administrative staff to maintain and update unit-owner information in the computer database.
- Use proper phone etiquette on incoming and outgoing calls to residents, communicating clearly and professionally.
- Report observed violations of the Rules and Regulations.
- Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
- Maintain the key-control system and ensure keys are locked and accounted for at all times.
- Know how the fire alarm system operates and report incidents to management.
- Contact police or fire departments in emergencies, such as fires or the presence of unauthorized persons.
- Follow emergency-response standards, policies, and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue/Police services.
- Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, or unusual occurrences.
- Report maintenance issues to the Association office daily, including burned-out lights, leaks, and broken equipment.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
