Front Desk Agent

KW Property Management Careers•Miami, FL

17d

About The Position

The Front Desk Agent is a key liaison between community residents and guests, providing information, resources, and exceptional customer service. The role supports a meaningful visit for residents and guests while helping maintain the security and daily operations of the community. The employee reports to the department supervisor and/or the Association Manager of the community. Days and hours are determined by the property and may change to accommodate business needs.

Requirements

High school diploma or GED.
At least six months of related experience and/or training.
Familiarity with computer software for performing various tasks.
Organizational skills, excellent interpersonal skills, and strong communication skills.
Ability to follow written and oral instructions and procedures.
Ability to detect auditory and/or visual emergency alarms.
Ability to perform the physical demands of the role, including occasionally lifting, pushing, and pulling items weighing 30 pounds or less.

Nice To Haves

Some college.
Bilingual English/Spanish.
Previous work experience in the hospitality industry.

Responsibilities

Greet guests as they enter the community while maintaining a high standard of customer service.
Monitor and authorize the entrance and departure of employees, visitors, and other persons to help guard against theft and maintain premises security.
Follow all check-in policies and procedures without exception.
Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
Use proper phone etiquette for incoming and outgoing calls to residents, communicating clearly and professionally.
Report observed violations of the Rules and Regulations.
Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
Maintain the key-control system and ensure all keys are locked and accounted for.
Become familiar with fire alarm system operations and report incidents to management.
Contact police or fire departments in emergencies, such as fires or the presence of unauthorized persons.
Follow emergency-response policies and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue and Police services.
Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
Report maintenance issues to the Association office daily, including burned-out lights, leaks, and broken equipment.