Front Desk Agent

Davidson Hospitality Group•Miami Beach, FL

17d•Onsite

About The Position

Nobu Hotel Miami Beach is an upscale hotel on Collins Avenue in Miami Beach, offering luxury accommodations, amenities, and dining. The Front Desk Agent is the welcoming face of the hotel and helps guests feel valued and cared for throughout their stay. The role provides exceptional customer service, supports an efficient arrival and departure process, and works with other departments to deliver a seamless guest experience.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash handling experience.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Outstanding organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High school diploma or equivalent.

Responsibilities

Provide exceptional customer service and create a positive first impression for guests.
Handle guest check-ins and check-outs accurately and efficiently.
Respond promptly to guest inquiries and resolve issues or complaints professionally and empathetically.
Provide recommendations and information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to ensure seamless guest experiences.
Maintain a clean and organized front desk area.
Handle cash and credit card transactions accurately.
Demonstrate attention to detail and a proactive approach to guest satisfaction.