Front Desk Agent - Part Time

Schulte Hospitality Group•Auburn Hills, MI

17d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join its team. The role is part of an organization focused on hospitality, respectful and authentic service, prioritizing the needs of internal and external stakeholders, and making a positive impact. Associates work in an inclusive, employee-focused environment with opportunities for development and career growth.

Requirements

At least one year of experience in front desk operations.
In-depth knowledge of hotel front desk operations.
At least a high school education.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.

Responsibilities

Greet arriving guests and provide personal recognition.
Review daily arrival lists and help prepare and assemble welcome amenities.
Escort VIPs to their rooms and check them in before arrival.
Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
Manage the issued bank, count it at the beginning and end of the shift, follow cash-drop procedures, and report cash overages or shortages to management.
Keep the front desk area clean and organized.
Assist with lobby activation as needed.
Follow proper procedures when handling guest PPI data.
Follow check-in and check-out checklists and retrieve required identification documents and payment upon guest arrival.
Respond promptly to guest needs and inquiries.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work performed today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Discounts on event tickets, electronics, gym memberships, and more through Schulte Savings Marketplace.