Front Desk Agent

Horseshoe Bay Resort • Redwood City, CA

17d

About The Position

A Guest Services Agent greets and registers hotel guests and checks them out, supporting the hotel's efforts to deliver outstanding guest service and financial profitability. The role includes completing guest registration, processing payments and checkout, answering questions about hotel services and the local area, promoting hotel offerings, resolving guest concerns, and relaying messages. Other job-related duties may be assigned by the associate’s supervisor. The description may be changed at the Company's discretion and does not create an employment contract; associates remain at-will.

Responsibilities

• Greet guests and complete registration, including entering and retrieving information in the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and directing guests to their rooms or arranging bell-person assistance.
• Assist guests with checkout by accounting for rooms and services, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording payments, converting foreign currency, making change, and processing gift certificates and cards.
• Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other product information, and answer guest questions.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve or negotiate solutions to support guest satisfaction.
• Receive, enter, retrieve, and relay messages to guests.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed