Front Desk Agent (Part Time)
About The Position
The Front Desk Agent values residents and guests and provides information and resources to support a meaningful visit. The role serves as a key liaison between community guests and residents, delivering exceptional customer service. The position is part time, with the stated schedule of Saturday, 8 AM–9 PM; the schedule may change to accommodate the property's business needs. The agent greets guests, monitors access to the community, maintains resident and unit-owner information, handles calls professionally, and helps protect residents and property. The role also involves monitoring keys, responding to alarms and emergencies in coordination with management or emergency services, documenting daily activities and irregularities, and reporting maintenance issues to the Association office. The work is indoors with frequent sitting and standing and a low-to-moderate noise level. Occasional physical activities include reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing 30 pounds or less. No travel is expected. The employee reports directly to the department supervisor and/or the Association Manager of the community. KW Property Management & Consulting is a drug-free and equal opportunity workplace.
Requirements
- High school diploma or GED.
- At least six months of related experience and/or training.
- Familiarity with computer software for performing various tasks.
- Organizational skills, excellent interpersonal skills, and strong communication skills.
- Ability to follow written and oral instructions and procedures.
- Ability to detect auditory and/or visual emergency alarms.
- Ability to occasionally sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.
Nice To Haves
- Some college preferred.
- Bilingual English/Spanish may be required at some locations.
- Previous hospitality-industry work experience highly preferred.
Responsibilities
- Greet guests in a standing, upright position while providing high-quality customer service.
- Monitor and authorize the entrance and departure of employees, visitors, and other persons, following all check-in policies and procedures.
- Coordinate with office administrative staff to maintain and update unit-owner information in the computer database.
- Use proper phone etiquette when making and receiving calls to residents, communicating clearly and professionally.
- Report observed violations of the Rules and Regulations.
- Observe precautions to protect residents, guests, and property; report damage, theft, and found articles to supervisors.
- Maintain the key-control system and ensure all keys are locked and accounted for.
- Be familiar with fire alarm system operations and report incidents to management.
- Contact police or fire departments in emergencies, such as fires or the presence of unauthorized persons.
- Follow emergency-response policies and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue/Police services.
- Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, or unusual occurrences.
- Report maintenance issues, including burned-out lights, leaks, and broken equipment, to the Association office daily.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
