Front Desk Agent - Limelight Ketchum
Limelight Hotels•Ketchum, ID
About The Position
The Front Desk Agent welcomes and registers guests, assigns rooms, presents statements, and collects payments from departing guests. The role coordinates with housekeeping, maintenance, guest services, and other departments to meet guest requests and requirements. The ideal candidate is attentive, proactive, and committed to enhancing the guest experience. This position reports to the Front Office Manager. This is a regular part-time position. Applications will be accepted until November 8, 2026.
Requirements
- High school diploma or equivalent preferred.
- One year of customer or guest experience preferred.
- Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly.
- Active listening and interpersonal skills to personalize the guest experience.
- Ability to act professionally in a fast-paced environment.
- Strong attention to detail.
- Ability to work independently with minimal supervision.
- Ability to work effectively in team settings and contribute positively to group dynamics.
Nice To Haves
- Previous front desk experience preferred.
- Basic knowledge of local mountain and town activities and events.
- Basic industry terminology.
- Knowledge of company policies and procedures.
Responsibilities
- Welcome guests upon arrival and assign rooms.
- Explain the hotel and its amenities to guests.
- Coordinate daily needs and special requirements for hotel guests with other departments.
- Recommend restaurants and activities based on guests’ ability, skill level, and interests.
- Maintain the cash bank and settle it daily.
- Accept reservations, changes, and cancellations.
- Coordinate with housekeeping to ensure rooms are clean, tidy, and fully furnished for guests.
- Comply with hotel and Aspen One policies.
- Assist with emergency and security procedures as directed by management.
- Complete tasks and projects delegated by the manager and assist other departments as staffing and business levels require.
- Perform other duties as assigned.
Benefits
- Paid Time Off Programs
- Employee Ski Pass
- Other company perks
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
