Concierge - Limelight Ketchum

Aspen Skiing Company • Ketchum, ID

3h • Onsite

About The Position

The Concierge serves as an ambassador for Limelight Ketchum and the surrounding town, providing guests with expert knowledge of the property, its amenities, and local offerings. The role welcomes and registers guests, presents statements, checks credit, and collects payment. The Concierge recommends and books activities suited to guests’ interests and abilities, supports hotel operations, and coordinates with other departments to meet guests’ daily needs and special requests. This position reports to the Guest Services Manager.

This is a year-round role classified as full-time or part-time. The posted compensation is up to USD 22.00 per hour. Applications are accepted until November 22, 2026.

Requirements

• High school diploma or GED.
• At least 1 year of concierge or customer service experience.
• Intimate knowledge of local mountain and town activities and events.
• Knowledge of customer preferences and how to meet or exceed them.
• Familiarity with hotel fire and safety procedures, services, hours of operation, and daily functions, locations, and times.
• Excellent verbal and written communication skills for professional interaction with guests, vendors, and staff.
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly.
• Active listening and interpersonal skills to personalize the guest experience.
• Ability to act professionally in a fast-paced environment.
• Strong attention to detail.
• Ability to work effectively in team settings and contribute positively to group dynamics.
• Ability to build and maintain relationships with local businesses.
• Ability to stand, walk, or be on one’s feet for extended periods; kneeling and bending may be required.
• Ability to occasionally lift, push, or pull up to 50 lbs. individually or with assistance.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Recommend and book activities that match guests’ ability, skill level, and interests.
• Check guests in and out of the hotel according to established procedures.
• Record guest complaints or problems and notify the appropriate staff.
• Assist with ordering and maintaining supplies and keeping the front desk and bell closet orderly.
• Coordinate with other departments regarding guests’ daily needs and special requirements.
• Maintain the cash bank and settle it daily.
• Comply with Concierge Department and Aspen One policies and procedures.
• Assist with emergency and security procedures as directed by management.
• Complete tasks and projects delegated by the manager and assist other departments as business volume and staffing require.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance programs (for the full-time option).
• Flexible spending account programs (for the full-time option).
• Life insurance programs (for the full-time option).
• Paid time off programs.
• Paid leave programs (for the full-time option).
• 401(k) savings plan (for the full-time option).
• Employee ski pass; dependent ski passes are also offered for the full-time option.
• Other company perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED