Assistant Restaurant Manager - Limelight Ketchum

Aspen Skiing Company•Ketchum, ID

About The Position

The Assistant Restaurant Manager oversees daily restaurant and bar operations, ensuring a high level of guest service, efficient staff management and training, upkeep of the operation, and strong service execution. The role requires leadership, attention to detail, and the ability to maintain high standards of food quality, cleanliness, and guest satisfaction. The position reports to the Restaurant Manager. The role supervises restaurant staff, coordinates service, trains and coaches employees, addresses guest concerns, collaborates with the kitchen, and helps maintain operational, health, safety, and sanitation standards. It also includes scheduling and employee-record duties, opening and closing procedures, cash handling, and leading daily pre-meal meetings and tastings.

Requirements

Four years of experience in a food service environment.
Strong knowledge of restaurant operations, including service, food preparation, and sanitation standards.
Strong leadership and team management skills.
Ability to handle guest concerns, complaints, and feedback professionally and efficiently.
In-depth knowledge of food and beverage menus, including ingredients, preparation, and presentation.
Strong communication skills for interacting with guests, staff, and management.
Ability to manage time, multitask, and prioritize in a fast-paced environment.
Proficiency in point-of-sale systems and restaurant management software.
Ability to train, coach, and develop staff.
Strong organizational skills to manage reservations, schedules, and inventory.
Knowledge of restaurant health, safety, and sanitation regulations.
Ability to monitor and maintain food, beverage, and supply inventory levels.
Strong problem-solving skills and ability to remain calm under pressure.
Flexibility to work evenings, weekends, and holidays as needed.
Ability to reach, crouch, kneel, stand, walk, or be on your feet for extended periods.
Ability to work in wet, hot, and humid conditions and walk on slippery or uneven surfaces.
Ability to occasionally lift, push, or pull up to 50 pounds, individually or with assistance.

Nice To Haves

Bachelor's degree in hospitality management or a related field.
Two years of experience in a supervisory role.

Responsibilities

Supervise and coordinate restaurant staff to ensure exceptional guest service and efficient operations.
Train, motivate, coach, and provide feedback to staff to maintain service standards and improve performance.
Oversee daily restaurant activities, including guest seating, order taking, and food delivery.
Ensure food quality, cleanliness, and presentation meet company standards.
Handle guest complaints and resolve service issues promptly and professionally.
Maintain employee records and responsibilities, including time-off requests, schedules, tip sheets, and Personal Action Forms.
Collaborate with the kitchen to ensure timely and accurate food preparation.
Monitor staff performance and assist with performance evaluations.
Ensure adherence to restaurant health, safety, and sanitation standards.
Assist with opening and closing procedures, restaurant setup and cleanup, cash handling, and accurate processing of guest payments.
Conduct daily pre-meal meetings and tastings with the Chef and Restaurant Manager to ensure staff knowledge of food, menus, beverages, wine, and service.
Maintain guest satisfaction and take immediate corrective action when guest needs are not met.
Perform other duties as assigned.