Guest Service Agent - Limelight Ketchum

Aspen Skiing Company•Ketchum, ID

3h•Onsite

About The Position

The Guest Service Agent drives guests to and from local destinations at the request of hotel departments and supports the front desk as needed. The position reports to the Guest Services Manager. It is a year-round, regular full-time position at Limelight Ketchum, with a budgeted pay rate of $18.00 per hour plus tips (up to $18.00 hourly, plus tips). Applications are accepted until November 22, 2026.

Requirements

Must be over 18 years of age.
A valid driver’s license is required.
Knowledge of hotel fire and safety procedures and ability to assist with emergency and security procedures as directed by management.
Knowledge of products or services, such as retail or food and beverage products.
Knowledge of company policies and procedures.
Ability to communicate clearly, verbally and in writing, with team members and customers.
Ability to collaborate with others to achieve team goals.
Ability to maintain a clean work area.
Ability to engage with customers in a positive and helpful manner.
Ability to drive safely at all times.
Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle or car for extended periods, squat, and bend.
Must be able to frequently lift, push, or pull up to 50 pounds, individually or with assistance.

Nice To Haves

One year of guest or customer service experience is preferred.

Responsibilities

Pick up and deliver guests to local destinations as scheduled by the Front Desk.
Familiarize guests with local points of interest, restaurants, activities, and hotel facilities while transporting them.
Know daily hotel functions, locations, and times to provide appropriate directions to guests.
Maintain communication with the Front Desk about itinerary changes and guest requests.
Check vehicles inside and out for cleanliness and clean them when needed.
Check vehicle fluids, including oil and brake fluid, and check tire pressure.
Report vehicle problems to the Guest Services Manager.
Follow baggage-tagging and ski-storage procedures.
Deliver messages, packages, and other items promptly to guest rooms or designated hotel areas.
Maintain cleanliness in the Lobby and Luggage storeroom.
Complete vehicle maintenance checklists as directed.
Accurately complete incident reports immediately after accidents.
Assist the Front Desk in locating lost baggage through airlines and the airport guest services desk.
Assist the front desk as needed and perform other duties as assigned.