Guest Service Agent - Limelight Aspen

Aspen Skiing Company•Aspen, CO

12d

About The Position

The Guest Service Agent drives guests to and from local destinations at the request of hotel departments and assists the front desk as needed. The role reports to the Front Office Manager and is based at Limelight Aspen. This is a year-round, regular full-time position with compensation of up to $21.00 per hour. Applications are accepted until November 8, 2026. The agent transports guests and provides information about local points of interest, restaurants, activities, and hotel facilities. The role also supports hotel operations by communicating with the Front Desk, handling baggage and deliveries, maintaining vehicles and shared areas, completing maintenance checklists, and reporting vehicle problems or accidents.

Requirements

Must be over 18 years of age.
Valid driver's license.
Knowledge of hotel fire and safety procedures.
Knowledge of products or services, such as retail or food and beverage products.
Knowledge of company policies and procedures.
Ability to communicate clearly, verbally and in writing, with team members and customers.
Ability to collaborate with others to achieve team goals.
Ability to maintain a clean work area.
Ability to engage with customers in a positive and helpful manner.
Ability to drive safely.

Nice To Haves

One year of guest or customer service skills.

Responsibilities

Pick up and deliver guests to local locations as scheduled by the Front Desk.
Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting them.
Know daily hotel functions, locations, and times to provide appropriate directions to guests.
Maintain communication with the Front Desk about itinerary changes and guest requests.
Check vehicles inside and out for cleanliness and clean them when needed.
Check essential vehicle fluids, including oil and brake fluid, and check tire pressure.
Report vehicle problems to the Front Office Manager.
Follow baggage-tagging and ski-storage procedures.
Deliver messages, packages, and other items promptly to guest rooms or designated hotel areas.
Maintain cleanliness in the Lobby and Luggage storeroom.
Complete vehicle maintenance checklists as directed.
Accurately complete incident reports immediately after accidents.
Assist the Front Desk in locating lost baggage through airlines and the airport guest services desk.
Assist with emergency and security procedures as directed by management.
Perform other duties as assigned.