Guest Service Agent - Limelight Aspen
About The Position
The Guest Service Agent drives guests to and from local locations at the request of hotel departments and assists and supports the front desk as needed. The position reports to the Front Office Manager and is based at Limelight Aspen. It is a year-round, regular full-time position with a budgeted pay rate of $21.00 per hour, with compensation listed as up to $21.00 hourly. Applications are accepted until November 8, 2026. The role includes transporting guests and sharing information about local points of interest, restaurants, activities, and hotel facilities. The agent supports hotel operations by maintaining communication with the Front Desk, helping with luggage and deliveries, and keeping vehicles and assigned areas clean and orderly. The position also includes routine vehicle checks and reporting vehicle problems or accidents. The work involves extended periods of sitting and driving, including in adverse weather, bright sunlight, and at night. Employees may encounter distracting noise and slippery or uneven surfaces, and must frequently lift, push, or pull up to 50 pounds individually or with assistance.
Requirements
- Must be over 18 years of age.
- Valid driver's license required.
- Knowledge of hotel fire and safety procedures.
- Knowledge of products or services, such as retail or food and beverage products.
- Knowledge of company policies and procedures.
- Ability to communicate clearly verbally and in writing with team members and customers.
- Ability to collaborate with others to achieve team goals.
- Ability to maintain a clean work area.
- Ability to engage with customers in a positive and helpful manner.
- Ability to drive safely.
- Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle or car for extended periods, squat, and bend.
- Ability to frequently lift, push, or pull up to 50 pounds, individually or with assistance.
Nice To Haves
- One year of guest or customer service experience.
Responsibilities
- Pick up and deliver guests to local locations as scheduled by the Front Desk.
- Familiarize guests with local points of interest, restaurants, activities, and hotel facilities while transporting them.
- Know the daily hotel functions, locations, and times to direct guests appropriately.
- Maintain communication with the Front Desk about itinerary changes and guest requests.
- Check vehicle interiors and exteriors for cleanliness and clean them when needed.
- Check essential vehicle fluids, including oil and brake fluid, and check tire pressure.
- Report vehicle problems to the Front Office Manager.
- Follow baggage-tagging and ski-storage procedures.
- Deliver messages, packages, and other items promptly to guest rooms or other designated hotel areas.
- Maintain cleanliness in the Lobby and Luggage storeroom.
- Complete vehicle maintenance checklists as directed.
- Accurately complete incident reports immediately after accidents.
- Assist the Front Desk in locating lost baggage through airlines and the airport guest services desk.
- Assist the Front Desk as needed and perform other duties as assigned.
- Assist with emergency and security procedures as directed by management.
Benefits
- Health, dental, and vision insurance programs
- Flexible spending account programs
- Life insurance programs
- Paid time off programs
- Paid leave programs
- 401(k) savings plan
- Employee ski pass and dependent ski passes
- Other company perks
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
