Guest Service Agent - Limelight Aspen

Limelight Hotels•Aspen, CO

5d•Onsite

About The Position

The Guest Service Agent drives guests to and from local destinations at the request of hotel departments and assists the front desk as needed. The position reports to the Front Office Manager. The agent also helps guests with local information and hotel facilities while transporting them, supports baggage and item delivery, and helps maintain hotel vehicles and assigned areas.

Requirements

Must be over 18 years of age.
Valid driver’s license required.
Ability to communicate clearly, verbally and in writing, with team members and customers.
Ability to collaborate with others to achieve team goals.
Ability to maintain a clean work area and engage with customers positively and helpfully.
Ability to drive safely at all times.
Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle or car for extended periods, squat, and bend.
Must be able to frequently lift, push, or pull up to 50 pounds, individually or with assistance.
Must be able to work and drive in adverse weather conditions, frequently drive in bright sunlight and at night, tolerate distracting noise, and walk on slippery and uneven surfaces.

Nice To Haves

One year of guest or customer service experience preferred.
Knowledge of hotel fire and safety procedures.
Knowledge of products or services, such as retail or food and beverage products.
Knowledge of company policies and procedures.

Responsibilities

Pick up and deliver guests to local locations as scheduled by the Front Desk.
Inform guests about local points of interest, restaurants, activities, and hotel facilities while transporting them.
Know daily hotel functions, locations, and times to direct guests appropriately.
Maintain communication with the Front Desk about itinerary changes and guest requests.
Check vehicle interiors and exteriors for cleanliness and clean vehicles when needed.
Check vehicle fluids, including oil and brake fluid, and check tire pressure.
Report vehicle problems to the Front Office Manager.
Follow baggage-tagging and ski-storage procedures.
Deliver messages, packages, and other items promptly to guest rooms or designated areas of the hotel.
Maintain cleanliness in the Lobby and Luggage storeroom.
Complete vehicle maintenance checklists as directed.
Accurately report accidents by completing incident reports immediately.
Assist the Front Desk in locating lost baggage through airlines and the airport guest services desk.
Assist with emergency and security procedures as directed by management.
Perform other duties as assigned.