Front Desk Agent - Limelight Ketchum
Aspen Skiing Company•Ketchum, ID
•Onsite
About The Position
The Front Desk Agent welcomes and registers guests, assigns rooms, presents statements, and collects payments from departing guests. The role communicates with housekeeping, maintenance, and guest services to fulfill guest requests and enhance the overall guest experience. The position reports to the Front Office Manager and is a regular part-time, year-round role at Limelight Ketchum.
Requirements
- High school diploma or equivalent preferred.
- One year of customer or guest experience preferred.
- Previous front desk experience preferred.
- Basic knowledge of local mountain and town activities and events.
- Basic industry terminology.
- Knowledge of company policies and procedures.
- Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly.
- Active listening and interpersonal skills to personalize the guest experience.
- Ability to act professionally in a fast-paced environment.
- Strong attention to detail.
- Ability to work independently with minimal supervision.
- Ability to work effectively in team settings and contribute positively to group dynamics.
Nice To Haves
- High school diploma or equivalent.
- One year of customer or guest experience.
- Previous front desk experience.
Responsibilities
- Welcome guests upon arrival and assign rooms.
- Provide guests with an overview of the hotel and its amenities.
- Coordinate with other departments to meet guests’ daily needs and special requirements.
- Recommend restaurants and activities suited to guests’ interests and abilities.
- Maintain the cash bank and complete its daily settlement.
- Accept reservations, changes, and cancellations.
- Coordinate with housekeeping to ensure rooms are clean, tidy, and fully furnished for guests.
- Comply with hotel and Aspen One policies.
- Assist with emergency and security procedures as directed by management.
- Complete tasks and projects delegated by the manager and assist other departments as staffing and business levels require.
- Perform other duties as assigned.
Benefits
- Paid Time Off Programs
- Employee Ski Pass
- Other company perks
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
