Front Desk Agent

Hongkong and Shanghai Hotels • Chicago, IL

17d

About The Position

The Peninsula Chicago is hiring a Front Desk Agent for its Rooms Division. The role supports Front Desk operations at a luxury Five-Star, Five-Diamond property on Michigan Avenue in Chicago, with a focus on guest-centered service and adherence to Peninsula and Forbes standards. The agent coordinates with other departments, follows Head Office database requirements, and ensures efficient Front Desk operations and handovers. The position pays $27.50 per hour. Applicants must be authorized to work in the United States.

Requirements

• Two years of Front Office experience in a luxury property is ideal.
• Ability to handle a high level of work demand and pressure.
• Strong organizational skills.
• Excellent command of written and spoken English.
• Work authorization in the United States.

Nice To Haves

• Knowledge of a PMS.
• Some knowledge of the Housekeeping department.

Responsibilities

• Ensure proper operation of all Front Desk responsibilities.
• Know and fully adhere to Peninsula and Forbes standards.
• Maintain consistent performance in accordance with Peninsula and Forbes standards.
• Communicate with all departments to create a guest-centric experience.
• Comply fully with Head Office database requirements.
• Ensure efficient operation of Front Desk responsibilities and efficient handover.

Benefits

• 10 vacation days per year.
• 9 paid holiday days per year.
• 5 Chicago Paid Sick Leave days per year.
• 5 Chicago Paid Leave days per year.
• Complimentary employee meals.
• Discounted parking.
• Discounted and complimentary room nights at The Peninsula Hotels.
• 50% restaurant discount.
• 50% discount on spa services.
• 25% discount on spa retail.
• 80% company-paid medical, dental, and vision coverage.
• Complimentary life insurance.
• Complimentary long-term disability.
• Retirement plan with 5% company match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed