Front Desk Agent - Part Time

Alta Loma•West Hollywood, CA

17d•Onsite

About The Position

The Front Desk Agent greets guests, responds to inquiries, answers and redirects phone calls, and checks hotel guests in and out of rooms. The role provides friendly, courteous, and efficient service while creating a memorable guest experience. The Front Desk Agent handles front desk functions, guest concerns, shift handoffs, room-change communications, and guest-ledger checks while maintaining confidentiality of guest and hotel information.

Requirements

Proficient in spoken and written English.
Displays professional integrity and ethical conduct; remains composed under pressure; adapts to change and fast-paced conditions; pays attention to detail; multitasks and manages time effectively; and demonstrates strong organizational and communication skills.
Able to stand for long periods, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds.

Nice To Haves

Associate degree (AA), one year of concierge experience, or an equivalent combination of education and experience.
Luxury hotel or luxury residence experience.
Experience in a high-volume, fast-paced environment.
Opera Cloud PMS experience.
Alice software experience.
Les Chefs membership or certification.
LACA membership.

Responsibilities

Review the daily house count and expected arrivals and departures.
Maintain the confidentiality of guest and hotel information.
Perform front desk functions, including check-ins, check-outs, telephone procedures, and wake-up calls.
Address and resolve guest concerns quickly, efficiently, and courteously, prioritizing guest satisfaction.
Receive information from the previous shift and pass pertinent details to the oncoming shift.
Promptly communicate room changes, cancellations, and new arrivals to relevant departments.
Conduct thorough bucket checks against the in-house guest ledger report and report discrepancies to the Manager on Duty.