Courtyard Atlanta Downtown - Front Desk Agent
About The Position
The Front Desk Agent provides a welcoming guest experience through warm greetings, smooth check-ins, and friendly farewells. The role serves as a primary point of contact for hotel guests and supports front desk operations by managing reservations, guest requests, and other needs with accuracy and care. The agent communicates with guests and team members, responds to problems, and handles multiple tasks including check-ins, check-outs, and financial details. The position is based at Courtyard Atlanta Downtown, located in the historic Carnegie Building in downtown Atlanta. The property includes contemporary guest rooms, a 24-hour fitness center, and The Bistro, which offers casual dining and Starbucks beverages. The hotel describes its setting as an energetic urban environment.
Requirements
- High school diploma or equivalent.
- Familiarity with hotel management software and the Microsoft Office suite.
Nice To Haves
- Experience in a hotel or related field is preferred.
Responsibilities
- Welcome guests and provide friendly, high-quality service throughout their stay.
- Manage reservations, check-ins, check-outs, guest requests, and unexpected needs.
- Communicate clearly with guests and coordinate with team members.
- Respond quickly to challenges and resolve guest-service issues.
- Keep front desk activities and financial details organized and accurate.
Benefits
- Medical, dental, and vision coverage
- Short-term and long-term disability income coverage
- Term life and AD&D insurance
- Paid time off
- Employee Assistance Program
- 401(k) retirement plan
- Daily Pay
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
