Part Time Front Desk Agent - Holloway

Soho House & Co. • West Hollywood, CA

1d

About The Position

The Front Desk Agent assists with checking members into the property and hotel guests into their rooms, while handling inquiries and other matters that arise. The role includes receiving payments and balancing cash at the end of a shift. Agents are expected to know the property layout, special offers when applicable, restaurant and food-and-beverage options, and amenities such as the gym, spa, and shared workspace. Successful candidates are hospitable, proactive, capable of multitasking, and level-headed and professional in demanding, fast-paced environments.

Requirements

• At least 1 year in a similar role or a customer-service/customer-facing role.
• Ability to multitask, handle high-volume phone lines, and respond professionally and promptly to in-person inquiries.
• Ability to learn quickly; experience with OpenTable, Salesforce, Google Sheets, and/or Opera is noted.
• Problem-solving skills and ability to resolve conflicts.
• Detail-oriented, articulate, and able to multitask in a high-volume, demanding work environment.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Flexible schedule and ability to work nights, weekends, and holidays as needed.
• Ability to seize, grasp, turn, and hold objects with hands; stand on feet for at least 8 hours; move quickly around the club; move, pull, carry, or lift at least 40 pounds; and occasionally kneel, bend, crouch, and climb.

Responsibilities

• Serve as the initial point of contact for members, guests, and staff, welcoming visitors and providing high-quality service.
• Perform concierge duties, including booking cars, show tickets, restaurant reservations, and spa reservations.
• Answer incoming emails and inquiries through digital portals; print and scan documents for hotel guests and members.
• Stay informed about operational hours, reservation restrictions, and workflow changes by communicating with departments daily.
• Handle accounting inquiries, including folios, disputes, billing, receipts, and refund requests; retrieve walkouts and keep lost credit cards in a safe.
• Know and discuss amenities, room types and descriptions, rates, and availability; suggest room preferences that support revenue and guest experience.
• Coordinate support from valet and luggage-storage services with the bell attendant and/or butler.
• Use professional phone etiquette, work as part of the team, and participate in daily shift briefings.
• Receive payments and balance cash at the end of a shift.

Benefits

• Full-time employees are eligible for medical, dental, and vision benefits and a retirement fund with a 2% match.
• Full-time employees receive sick days and vacation days.
• Career development opportunities domestically or internationally, and managerially or technically.
• Training and technical and managerial skill development.
• Learning and development courses, internally and externally run.
• Food and drink-related trips, training, and events through Cookhouse & House Tonic.
• Monthly team events, including fitness sessions, cinema screenings, and art classes.
• A substantial meal provided while on duty in Houses and Restaurants.
• Soho Impact community initiatives, including mentoring, apprenticeship, local outreach, and sustainability.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed