Field Technician Jobs

About The Position

Requirements

• High-level technical skills typically gained through completion of technical school and at least 3 years of related experience, including at least 2 years as a Technology Service Consultant I.
• One industry certification and at least 2 years of meeting or exceeding performance expectations.
• Valid state driver's license and the minimum auto insurance coverage required by Ricoh policy for positions involving extensive use of a personal car for company business.
• Excellent working knowledge of electro-mechanical devices and electronics.
• Expert knowledge of assigned equipment.
• Methodical problem-solving skills.
• Strong interpersonal and verbal communication skills.
• Excellent customer service skills, including follow-up to ensure issues are resolved.
• Ability to read and understand technical information in manuals, parts books, and relevant publications.
• Ability to travel extensively between customer locations, including in varied weather conditions.
• Ability to move wheeled objects weighing up to 400 pounds and lift and carry objects weighing up to 50 pounds.
• Ability to walk, stand, bend, reach, lift, stoop, squat, and kneel frequently, and carry tool cases and service tools weighing 25 to 50 pounds, sometimes up stairs.
• Dexterity to use hand tools and electronic testing equipment and perform fine-motor work on small components.

Responsibilities

• Service and repair a core set of highly complex office products, including diagnostics, installation, removal, retrofits, troubleshooting, and component repair or replacement.
• Provide second-level technical support to other technicians and complete assigned technical training on new equipment.
• Conduct on-the-job training for new and experienced technicians and technical seminars as required.
• Manage territory, service-call handling, parts inventory, car-stock inventory, and territory backup plans.
• Work with sales partners to identify equipment leads, upgrades, and other revenue-generating opportunities.
• Complete administrative tasks accurately and on time and comply with company policies.
• Handle difficult customer situations, communicate about unresolved technical issues, determine service needs, and maintain customer satisfaction.
• Maintain productive and professional relationships with company personnel and customers.
• Assume Field Technology Service Manager responsibilities as required.
• Perform other duties as assigned.