Field Service Technician | Network Solutions

CBIZ•Maryland Heights, MO

4d•Hybrid

About The Position

Field Service Technicians support Edward Jones branch offices, vendor sites, and home FA locations within their assigned territory. They install, upgrade, and maintain primary and backup branch connectivity and site infrastructure, including network hardware, computers, telephones, printers, and cabling. They handle maintenance, IMAC (Install, Move, Add, Change) tasks, and projects while meeting SLAs, rollout schedules, and deadlines. They keep up with evolving technologies and provide client training on newly implemented systems. This position supports the Bismarck, ND territory and requires regular travel of up to three hours each way to Edward Jones branch locations in the assigned region. The technician drives a company-provided vehicle to on-site service calls. The role is tied to CBIZ’s headquarters in Maryland Heights, MO, but travel there is not required except for one week of technical training shortly after the start date. Although listed as hybrid, day-to-day work is primarily in the field within the designated territory.

Requirements

Associate's degree from an accredited college or technical school, or at least two years of IT and/or field service experience.
Ability to use related computer hardware and software.
Ability to use job-related tools.
Ability to safely use a step ladder.
Ability to lift and/or move more than 100 pounds of equipment.
Valid driver's license in the employee's state of residence that allows legal operation of a company vehicle.
Documentation verifying a minimum age of 21 to meet company car insurance requirements.
Maintain residence in the assigned territory.

Nice To Haves

Ability to read and review information on computer monitors for prolonged periods.
Reliable high-speed internet access for work-related tasks.
Ability to maintain a clean and safe environment for equipment repairs.
Strong problem-solving ability and attention to detail.
Effective communication skills with technical and non-technical audiences.
Excellent time-management and organizational skills to manage multiple tasks.
Ability to work independently and collaboratively as part of a team.
Physical ability to walk, sit, and stand for extended periods; bend, squat, crawl, climb, twist, kneel, and reach at ground level and overhead; hold and grip objects for extended periods; and lift and transport equipment, including in confined spaces.

Responsibilities

Independently complete maintenance, project, and IMAC calls efficiently and within deadlines.
Provide backup coverage for neighboring service areas when needed.
Monitor and manage the ticket queue, take ownership of tickets in the assigned area, and follow up through resolution in accordance with SLAs.
Schedule ETA commitments according to client preferences and ensure safe, timely arrival.
Update tickets with relevant dates, times, resolution codes, hardware usage, and other pertinent details.
Complete Asset Management duties, including timely asset transactions, proper equipment packaging, and maintaining up-to-date shipping logs.
Provide timely technical support while minimizing disruption to clients' daily operations.
Maintain an inventory of required parts and tools for client visits.
Stay familiar with documentation and tools needed for on-site and remote repairs.
Schedule and complete company-vehicle maintenance according to manufacturer and CBIZ Network Solutions specifications.
Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment, desktop terminals, monitors, printers, telephony devices, and cabling.
Operate a company vehicle to travel to and from work assignments.
Deliver excellent customer service and foster trust and confidence in technical expertise.
Participate in additional projects and related work as needed.
Carry and respond to a company-issued cellphone for on-call support as required.