Field Service Technician | Network Solutions

CBIZ•Maryland Heights, MD

5d•Hybrid

About The Position

Field Service Technicians support Edward Jones branch offices, vendor sites, and home FA locations in their assigned territory. They install, upgrade, and maintain primary and backup branch connectivity and site infrastructure, including network hardware, computers, telephones, printers, and cabling. The role includes maintenance, IMAC (Install, Move, Add, Change) tasks, and projects, with responsibility for meeting SLAs, rollout schedules, and deadlines. Technicians keep current with evolving technologies and train clients on newly implemented systems. This position supports the Chattanooga, Tennessee territory and requires regular travel of up to three hours in one direction to Edward Jones branch locations in the region. A company-provided vehicle is used for on-site service calls. The role is listed as hybrid, but day-to-day work is primarily in the field within the designated territory. Although tied to the firm’s headquarters in Maryland Heights, Missouri, the technician is not required to travel there except for one week of technical training shortly after starting.

Requirements

Associate’s degree from an accredited college, technical school, or university; or two years of related experience; or an equivalent combination of education and experience totaling two years.
Ability to read and review information on computer monitors for prolonged periods.
Reliable high-speed internet access for work-related tasks.
Ability to maintain a clean and safe environment for equipment repairs as needed.
Ability to reside within the assigned territory to meet operational requirements.
Ability to walk, sit, and stand for extended periods as required.
Physical ability to bend, squat, crawl, climb, twist, kneel, and reach at ground level and overhead.
Ability to hold and grip objects securely for extended periods.
Strong problem-solving abilities and attention to detail.
Effective communication skills with technical and non-technical audiences.
Strong time-management and organizational skills to manage multiple tasks.
Ability to work independently and collaboratively as part of a team.
Physical ability to lift and transport equipment and perform tasks in various environments, including confined spaces.

Nice To Haves

Reside within the assigned territory.

Responsibilities

Independently complete maintenance, project, and IMAC calls efficiently and within deadlines.
Provide backup coverage for neighboring service areas when needed.
Monitor and manage the ticket queue, take ownership of tickets in the assigned area, and follow through to resolution in accordance with SLAs.
Schedule estimated times of arrival in line with client preferences and ensure safe, timely arrival.
Update tickets with relevant dates, times, resolution codes, hardware usage, and other pertinent details.
Maintain compliance with asset management duties, including timely asset transactions, proper equipment packaging, and current shipping logs.
Provide timely technical support while minimizing disruption to clients’ daily operations.
Maintain an inventory of required parts and tools for client visits.
Stay familiar with documentation and tools needed for on-site and remote repairs.
Arrange maintenance for company vehicles in accordance with manufacturer and CBIZ Network Solutions specifications.
Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment, desktop terminals, monitors, printers, telephony devices, and cabling.
Operate a company vehicle to travel to and from work assignments.
Provide excellent customer service and foster client trust and confidence in technical expertise.
Participate in additional projects and related work as needed.
Carry and respond to a company-issued cellphone for on-call support as required.