Field Service Technician | Network Solutions

CBIZ•Maryland Heights, MO

12d•Hybrid

About The Position

Field Service Technicians support Edward Jones branch offices, vendor sites, and home financial advisor locations within an assigned territory. They install, upgrade, and maintain primary and backup branch connectivity and site infrastructure, including network hardware, computers, telephones, printers, and cabling. They handle maintenance, IMAC (Install, Move, Add, Change) tasks, and projects while meeting service-level agreements, rollout schedules, and deadlines. They also keep current with evolving technology and train clients on newly implemented systems. This position supports the Bozeman, Montana territory and involves regular travel of up to three hours each way to branch locations. A company-provided vehicle is used for on-site service calls. The role is tied to CBIZ’s headquarters in Maryland Heights, Missouri, but requires travel there only for one week of technical training shortly after starting. Although listed as hybrid, day-to-day work is primarily in the field in the assigned territory. The technician works independently while managing service tickets, supporting clients, maintaining equipment and inventory, and completing repairs and upgrades. On-call support may be required using a company-issued cellphone. The position also requires maintaining residence in the assigned territory and meeting the physical and driving requirements described in the posting.

Requirements

Associate’s degree from an accredited college or technical school, or at least two years of IT and/or field-service experience.
Ability to use relevant computer hardware and software.
Ability to use job-related tools and safely use a step ladder.
Ability to lift and/or move equipment weighing 100 pounds or more.
Valid driver’s license in the employee’s state of residence that permits legal operation of a company vehicle.
Documentation verifying a minimum age of 21 to meet company car insurance requirements.
Maintain residence in the assigned territory.
Reliable high-speed internet access for work-related tasks.
Strong problem-solving abilities and attention to detail.
Effective communication skills with technical and non-technical audiences.
Strong time-management and organizational skills to handle multiple tasks.
Ability to work independently and collaboratively as part of a team.
Physical ability to walk, sit, and stand for extended periods; bend, squat, crawl, climb, twist, kneel, and reach at ground level and overhead; grip objects for extended periods; and transport equipment in varied environments, including confined spaces.

Nice To Haves

Ability to read and review information on computer monitors for prolonged periods.
Ability to maintain a clean and safe environment for equipment repairs.
Residence within the assigned territory to meet operational requirements.

Responsibilities

Independently complete maintenance, project, and IMAC calls efficiently and within deadlines.
Provide backup coverage for neighboring service areas when needed.
Monitor and manage the ticket queue, take ownership of tickets in the assigned area, and follow them through resolution in accordance with SLAs.
Schedule estimated arrival times in line with client preferences and ensure safe, timely arrival.
Update tickets with relevant dates, times, resolution codes, hardware usage, and other pertinent details.
Complete asset-management tasks, including timely asset transactions, proper equipment packaging, and current shipping logs.
Provide timely technical support while minimizing disruption to clients’ daily operations.
Maintain an up-to-date inventory of parts and tools needed for client visits.
Stay familiar with documentation and tools required for on-site and remote repairs.
Schedule and maintain company vehicles according to manufacturer and CBIZ Network Solutions specifications.
Troubleshoot, repair, and upgrade voice, data, and audiovisual hardware, including network equipment, desktop terminals, monitors, printers, telephony devices, and cabling.
Drive a company vehicle to and from work assignments.
Provide excellent customer service and build trust in technical expertise.
Participate in additional projects and related work as needed.
Carry and respond to a company-issued cellphone for on-call support as required.
Provide training to clients on newly implemented systems.