Field Service Technician | Network Solutions

CBIZ•Maryland Heights, MO

5d•Hybrid

About The Position

Field Service Technicians support Edward Jones branch offices, vendor sites, and home financial advisor locations within an assigned territory. They install, upgrade, and maintain primary and backup branch connectivity and site infrastructure, including network hardware, computers, telephones, printers, and cabling. The role includes maintenance, IMAC (Install, Move, Add, Change) tasks, and other projects, with work completed in accordance with service-level agreements, rollout schedules, and deadlines. Technicians keep up with evolving technologies and train clients on newly implemented systems. This position supports the Chattanooga, Tennessee territory and requires regular travel of up to three hours in one direction to branch locations within the region. A company-provided vehicle is used for on-site service calls. The position is listed as hybrid, but day-to-day work is primarily in the field within the designated territory. The role is tied to the firm’s headquarters in Maryland Heights, Missouri, but travel there is not required except for one week of technical training shortly after starting.

Requirements

Associate’s degree from an accredited college, technical school, or university; or two years of related experience; or an equivalent combination of education and experience totaling two years.
Regular travel of up to three hours in one direction to branch locations within the assigned territory.
Ability to perform the physical activities required for the role, including extended walking, sitting, and standing; bending, squatting, crawling, climbing, twisting, kneeling, and reaching at ground level and overhead; securely holding and gripping objects; and lifting and transporting equipment.
Strong problem-solving ability and attention to detail.
Effective communication with technical and non-technical audiences.
Excellent time-management and organizational skills to manage multiple tasks.
Ability to work independently and collaboratively as part of a team.
Ability to read and review information on computer monitors for prolonged periods.
Reliable high-speed internet access for work-related tasks.
Ability to maintain a clean and safe environment for equipment repairs as needed.
Ability to reside within the assigned territory to meet operational requirements.

Nice To Haves

Not specified.

Responsibilities

Independently complete maintenance, project, and IMAC calls efficiently and within deadlines.
Provide backup coverage for neighboring service areas when needed.
Monitor and manage the ticket queue, own tickets in the assigned area, and follow them through resolution in accordance with SLAs.
Schedule ETA commitments according to client preferences and ensure safe, timely arrival.
Update tickets with relevant dates, times, resolution codes, hardware usage, and other pertinent details.
Maintain compliance with asset management duties, including timely asset transactions, appropriate equipment packaging, and current shipping logs.
Provide timely technical support while minimizing disruption to clients’ daily operations.
Maintain an inventory of required parts and tools for client visits.
Stay familiar with documentation and tools needed for on-site and remote repairs.
Schedule and complete company vehicle maintenance according to manufacturer and CBIZ Network Solutions specifications.
Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment, desktop terminals, monitors, printers, telephony devices, and cabling.
Drive a company vehicle to and from work assignments.
Provide excellent customer service and build client trust and confidence in technical expertise.
Participate in additional projects and related work as needed.
Carry and respond to a company-issued cellphone for on-call support as required.