NYC Field Tech
About The Position
The Field Technician provides client-facing IT support for an established New York City managed services provider. The role delivers both remote and onsite support, including travel to client locations throughout Manhattan to troubleshoot technical issues and assist end users. Strong communication and client-service skills are essential: the technician must be professional, patient, personable, and comfortable working with users ranging from individual employees to senior executives. The position supports Windows and macOS devices, Microsoft 365 and business applications, identity administration, networks, and office technology. The technician resolves issues independently when appropriate, documents work, and escalates advanced issues to senior engineers with useful technical information. The role also provides exposure to senior engineers and more advanced systems, networking, and infrastructure projects. This is presented as a career-development position with opportunities to progress into senior systems administration, systems engineering, and other higher-level infrastructure roles as technical skills and responsibilities grow. Compensation is listed as $55,000–$65,000 annually, with benefits.
Requirements
- Previous experience working for a Managed Services Provider (MSP) is required.
- Approximately 2 or more years of professional IT support, desktop support, help desk, or field support experience.
- Hands-on experience supporting Microsoft 365 and Active Directory / Entra ID environments.
- Strong Windows desktop and laptop troubleshooting skills.
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, switches, and routers.
- Experience supporting users remotely and face-to-face.
- Experience with ticketing, PSA, RMM, or documentation platforms such as ConnectWise, Autotask, HaloPSA, IT Glue, Datto, or similar tools.
- Ability and willingness to travel regularly to client sites throughout Manhattan.
- Strong troubleshooting skills and judgment about when to resolve an issue independently and when to escalate.
- Clear, professional communication and the ability to explain technical issues without unnecessary jargon.
- Patience and composure with frustrated users, careful listening, and comfort interacting with executives and other high-level users.
- Commitment to client service and the user experience as well as the technical resolution.
Nice To Haves
- Experience with Microsoft Intune or other endpoint management platforms.
- Experience with Exchange Online administration.
- Experience with Group Policy.
- Experience with Windows Server.
- Experience with network troubleshooting and switch or firewall environments.
- Experience with ConnectWise, Autotask, HaloPSA, or similar MSP platforms.
- Experience with IT Glue or similar documentation platforms.
- Experience supporting financial-services, legal, or other high-touch professional-services clients.
- Experience supporting executive or VIP users.
Responsibilities
- Provide onsite and remote technical support to clients throughout New York City.
- Troubleshoot Windows and macOS desktops, laptops, applications, and peripherals.
- Support Microsoft 365, Outlook, Teams, OneDrive, and other business applications.
- Perform Active Directory and Entra ID user administration, including account creation, password resets, permissions, group management, and onboarding and offboarding.
- Diagnose networking issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPN connectivity, and LAN environments.
- Install, configure, and troubleshoot desktops, laptops, printers, monitors, docking stations, and other office technology.
- Assist with workstation deployments, hardware refreshes, and new-user setups.
- Resolve issues remotely when possible and travel onsite when hands-on support is required.
- Document troubleshooting, resolutions, and client environments in ticketing and documentation systems.
- Escalate advanced issues to senior engineers while providing complete and useful technical information.
- Communicate with clients throughout troubleshooting and ensure they understand the status and resolution of issues.
- Work alongside senior engineers and gain exposure to advanced systems, networking, and infrastructure projects.
- Represent the company professionally at client offices, take ownership of problems, and follow through.
Benefits
- Benefits are offered, but specific benefits are not listed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
