Field IT Installation Technician - Low Voltage

Valvoline Instant Oil Change - Henley Enterprises•Fresno, CA

About The Position

The I.T. Installation Technician is a full-time hourly, non-exempt position responsible for installing, maintaining, testing, troubleshooting, and replacing IP-based equipment, cabling, and other telecommunications equipment in the field to ensure optimum network usage and quality. The technician ensures compliance with customer specifications and company requirements and reports to the Help Desk & System Support Manager. The position is based in the Fresno area of California and has a starting hourly rate of $32.41. The role includes installing, setting up, monitoring, and maintaining in-store systems such as phone systems, alarms, audio/video surveillance, point-of-sale computers, biometric timeclocks, and network wiring. The technician also provides in-person and online user support, troubleshoots system issues and outages, and communicates updates and completion information to managers and users. Work is performed approximately 70–80% of the time in company service centers and field offices, and 20–30% in a climate-controlled internal office. Regular vehicle travel is required, and occasional overnight travel to other regions may be necessary. The job may involve lifting or exerting force up to 50 pounds.

Requirements

Specialized degree, certifications, or equivalent proven work experience.
Two or more years of relevant experience in a technical field.
Technical capabilities, including low-voltage wiring and wire management.
Troubleshooting experience.
Thoroughness and attention to detail.
Ability to manage multiple priorities simultaneously.
Clear verbal and written communication skills.
Customer-focused orientation.
Ability to interact effectively with internal customers, vendor partners, and external constituents.
Current valid driver’s license and an insurability rating.

Responsibilities

Install, set up, monitor, and maintain in-store phone systems, alarms, audio/video surveillance, point-of-sale computers, biometric timeclocks, and network wiring.
Install, maintain, test, troubleshoot, and replace IP-based equipment, cabling, and telecommunications equipment in the field.
Provide in-person and online support to end-users.
Troubleshoot system-related issues and outages.
Provide managers and/or users with updates, status, and completion information through voicemail, email, or in-person communication.
Perform other related specialized duties as assigned.