Advanced Low Voltage Installation Technician

New Era Technology•Fort Wayne, IN

About The Position

The Advanced Low Voltage Installation Technician is responsible for installing, maintaining, and servicing low-voltage systems in facilities, including door access, surveillance cameras, intrusion alarms, fire alarms, AV, audio, paging, intercom, nurse call, and network systems. The technician completes projects efficiently while meeting the company's quality standards and maintaining a professional and safe work environment. The role involves work in shops, on construction sites, in finished spaces, and outdoors as required. Typical hours are 7:00 a.m. to 3:30 p.m.; other shifts, weekends, and overtime are often required to meet deadlines and client needs. Out-of-town and overnight client-site travel may be required, with overnight travel expectations of up to 15%.

Requirements

At least 4 years of experience with physical security products, including CCTV, surveillance cameras, door access, intrusion alarms, and AV.
Excellent written and verbal communication skills in English.
Responsible, personable, well organized, and oriented toward customer and colleague service.
Superior customer service skills for working with internal and external customers.
Ability to manage multiple tasks simultaneously.
Strong interpersonal skills and ability to work with diverse groups.
Proficiency using PC or Apple computers, including programs such as MS Office.
Ability to plan, organize, and implement work to complete projects by specific due dates.
Ability to handle stressful situations effectively.
Ability to read and interpret general business documentation and job-related documents, instructions, policies, and communications.
Ability to work at K-12 schools and on construction sites.
Valid and current driver's license.
Smartphone capable of running Microsoft Company Portal and other apps required to complete work.
Ability to acquire the CTS certification within 15 months of starting.
Ability to stand on concrete floors for extended periods and repeatedly lift or move equipment weighing at least 60 pounds.
Ability to lift equipment and construction supplies from floor level to overhead while loading or unloading trucks or preparing for installations, service calls, and events.
Ability to climb and work at heights over 25 feet.
Ability to stand, walk, climb, sit, use hands and fingers, and perform reaching, grasping, and carrying activities.

Nice To Haves

NICET FAS certification.
Genetec certification.
AXIS certification.
Avigilon certification.
Other relevant certifications.

Responsibilities

Read and understand the Systems Integration installation process.
Interpret wiring diagrams, schematics, and blueprints.
Custom fabricate and terminate cabling, prepare racks, and work with multi-pins and electronic equipment racks for integrated professional audio, video, lighting, and computer-controlled systems.
Assist with preventive maintenance of external and internal customer equipment.
Respond promptly to customer service-related issues.
Complete service and installation tickets accurately and track inventory items.
Develop working knowledge of company software and use the software system day to day.
Work safely and positively, show respect to others, and contribute to the team.
Comply fully with company and customer safety programs.
Perform other duties as required.