Illinois Installation & Service Technician - Low Voltage

Solucient Security•Northbrook, IL

7d•Onsite

About The Position

Solucient Security is seeking an experienced Alarm Installation & Service Technician for a full-time, field-based position within its Install and Service Operations team. The role serves the Illinois Chicago Northland market, which primarily includes Lake County, McHenry, Cook County, and Chicago proper; the Illinois office is in Northbrook. The technician takes ownership of commercial alarm and life-safety systems from installation and programming through commissioning, testing, inspection, troubleshooting, repair, and maintenance. The position also supports installation and service work for other low-voltage security solutions. Work must meet applicable codes, NFPA standards, manufacturer specifications, authority having jurisdiction (AHJ) requirements, and Solucient standards. Technicians document work and communicate with clients and teammates, provide client training and technical support, and maintain company resources. This active field position involves travel between client locations and work in commercial, construction, and mechanical environments. Work may involve physical activities such as climbing ladders, working from lifts or at heights, working above ceilings, and handling equipment and materials. The standard schedule is Monday through Friday, 8:00 a.m. to 6:00 p.m.; flexibility, overtime, some overnight travel, and on-call rotation participation are required based on client and business needs. Safety, quality, compliance, clear communication, and follow-through are emphasized.

Requirements

Hands-on commercial alarm installation and service experience.
Experience with programming, testing, inspection, troubleshooting, and repair.
Working knowledge of applicable fire alarm codes and standards, including NFPA 72.
Ability to interpret plans, specifications, wiring diagrams, and technical documentation.
Strong troubleshooting and problem-solving skills.
Attention to detail and commitment to quality workmanship.
Professional client communication and follow-through.
Ability to work independently while collaborating effectively with a team.
Valid driver's license and acceptable driving record.
Ability to maintain required licenses, certifications, and continuing education.
Ability to perform the physical activities described for the active field position, with reasonable accommodations considered for qualified individuals in accordance with applicable law.
Availability for schedule flexibility, overtime, some overnight travel, and participation in the on-call rotation based on client and business needs.

Responsibilities

Install, program, inspect, test, troubleshoot, repair, and maintain commercial alarm and life-safety systems, and support other electronic security installation and service work in low-voltage security solutions.
Perform commissioning, system verification, and required inspections.
Read and interpret drawings, specifications, wiring diagrams, and technical documentation.
Diagnose system issues, identify root causes, and determine corrective action.
Perform work in accordance with applicable codes, NFPA standards, manufacturer specifications, AHJ requirements, and company standards.
Document work performed, testing results, deficiencies, programming changes, and materials accurately.
Communicate proactively with clients and teammates about progress, issues, and next steps.
Train clients on system operation and provide professional technical support.
Maintain company tools, equipment, vehicles, and other resources.
Follow company and job-site safety requirements, use required PPE, identify and report hazards, and stop work when conditions present an unacceptable safety risk.