Field IT Installation Technician - Low Voltage

IH0019-Fresno•Fresno, CA

About The Position

The I.T. Installation Technician is a full-time hourly, non-exempt position responsible for installing, maintaining, testing, troubleshooting, and replacing IP-based equipment, cabling, and other telecommunications equipment in the field to ensure optimum network use and quality. The technician ensures compliance with customer specifications and company requirements. The position is based in the Fresno area of California and reports to the Help Desk & System Support Manager. The work is performed primarily in company service centers and field offices, with some time in a climate-controlled office. Regular vehicle travel is required, and occasional overnight travel to other regions may be necessary. The starting hourly rate is $32.41.

Requirements

Technical capabilities, including low-voltage wiring and wire management.
Troubleshooting experience.
Thoroughness and attention to detail.
Time-management ability to handle multiple priorities simultaneously.
Clear verbal and written communication skills.
Customer-focused orientation.
Ability to interact effectively with internal customers, vendor partners, and external constituents.
Specialized degree, certifications, or equivalent proven work experience.
Two or more years of relevant experience in a technical field.
Current valid driver's license and an insurability rating; regular vehicle travel is required.

Responsibilities

Install, set up, monitor, and maintain in-store systems, including phone systems, alarms, audio/video surveillance, company point-of-sale computers, biometric timeclocks, and network wiring.
Provide in-person and online support to end users.
Troubleshoot system-related issues and outages.
Provide managers and/or users with updates, status, and completion information by voicemail, email, or in-person communication.
Perform other related specialized duties as assigned.