Field Service Technician - approx 30 hours per week

Arbill Industries Inc • Elizabethtown, PA

1h

About The Position

The Field Service Technician travels to customer sites in Elizabethtown, Mount Joy, and Middletown, Pennsylvania, to support inventory needs and provide field-based service. The role contributes to an exceptional customer experience by completing timely, accurate, and thorough vendor-managed inventory counts and vending machine replenishments. It requires mechanical aptitude, the ability to troubleshoot and repair vending machines, and a customer-service-oriented approach when working with customers and on-site personnel. The technician completes assigned work with a can-do, respectful attitude, follows a predetermined daily schedule, and works independently while supporting customer-site inventory needs.

This position involves frequent local travel to assigned customer locations and may require transporting inventory or related materials. Occasional schedule adjustments may be needed to address customer needs, replenishment schedules, vending machine service needs, or operational priorities. The position is approximately 30 hours per week.

Requirements

• At least 3 years of experience in a warehouse, inventory, distribution, field service, vending, or related operations environment.
• High school diploma or GED equivalent.
• Valid driver's license.
• Reliable vehicle and ability to drive to assigned customer locations.
• Strong work ethic and ability to count accurately and verify inventory.
• Ability to learn new systems, tasks, and procedures.
• Effective verbal and written communication skills.
• Customer service orientation and ability to build respectful relationships with customers, peers, and management.
• Strong mechanical aptitude and ability to troubleshoot, repair, and perform basic maintenance on vending machines.
• Strong attendance, reliability, and ability to work independently while maintaining a daily schedule.
• Ability to travel frequently to local customer locations and, as needed, transport inventory or related materials.

Nice To Haves

• Previous VMI and/or vending experience.
• Experience working in a fast-paced, customer-facing environment.
• Creative and innovative approach; communication, attention to detail, enthusiasm, honesty and integrity, efficiency, customer focus, safety consciousness, mechanical skill, dependability, and collaboration.

Responsibilities

• Accurately identify, count, verify, and update on-hand inventory in systems, spreadsheets, VMI shelving, and vending equipment.
• Replenish inventory in pick bins, VMI shelving, and vending machines.
• Identify, count, match, and label deliveries against system purchase orders and packing slips; report discrepancies to a supervisor and move received products to the appropriate storage bins.
• Communicate with on-site management, technical personnel, end users, Arbill support staff, Sales Operations/Client Relations, and Arbill Management to provide updates, escalate concerns, and support customer satisfaction.
• Work independently, maintain predetermined daily schedules, travel to assigned customer locations, and complete tasks efficiently, accurately, and safely.
• Troubleshoot, repair, and perform basic maintenance on vending machines and related equipment; resolve issues when possible and escalate those requiring additional support.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED