Field Service Technician - Part time - approx. 16 hours per week

Arbill Industries Inc • Springfield, OH

7d

About The Position

The Field Service Technician travels to and services customer sites in the Springfield / Columbus, Ohio area. The role supports an exceptional customer experience by completing timely, accurate vendor-managed inventory counts and vending machine replenishments. It requires mechanical aptitude, vending machine troubleshooting and repair skills, and a customer-service-oriented approach when working with customers and on-site personnel. The technician completes assigned tasks with a Can-Do and respectful attitude, maintains a predetermined daily schedule, and supports customer-site inventory needs.

The position is approximately 16 hours per week and involves frequent local travel to assigned customer locations. The technician must have a valid driver's license and reliable vehicle, and may need to transport inventory or related materials. Occasional schedule adjustments may be required to meet customer needs, replenishment schedules, vending machine service needs, or operational priorities.

Requirements

• At least 3 years of experience in a warehouse, inventory, distribution, field service, vending, or related operations environment.
• High school diploma or GED equivalent.
• Valid driver's license.
• Reliable vehicle and ability to drive to assigned customer locations.
• Strong work ethic and accurate counting and inventory verification skills.
• Ability to learn new systems, tasks, and procedures.
• Effective verbal and written communication skills.
• Customer-service orientation and ability to build respectful relationships with customers, peers, and management.
• Strong mechanical aptitude and ability to troubleshoot, repair, and perform basic maintenance on vending machines.
• Strong attendance and reliability.
• Ability to work independently and maintain a daily schedule.

Nice To Haves

• Previous VMI and/or vending experience.
• Experience working in a fast-paced, customer-facing environment.

Responsibilities

• Accurately identify, count, verify, and update on-hand inventory in systems, spreadsheets, VMI shelving, and vending equipment.
• Replenish inventory to pick bins, VMI shelving, and vending machines.
• Identify, count, and label deliveries; match deliveries against system purchase orders and packing slips; report discrepancies to a supervisor; and put received products into appropriate storage bins.
• Communicate with on-site management, technical personnel, end users, Arbill support staff, Sales Operations/Client Relations, and Arbill Management to provide updates, escalate concerns, and support customer satisfaction.
• Work independently, travel to assigned customer locations, maintain predetermined daily schedules, and complete tasks efficiently, accurately, and safely.
• Troubleshoot, repair, and perform basic maintenance on vending machines and related equipment; resolve problems when possible and escalate issues requiring additional support.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED