Field Service Technician - Part time - 15-20 hours per week

Arbill Industries Inc • Dearborn, MI

7d

About The Position

The Field Service Technician travels to and services two customer sites in Toledo, Ohio. The role supports an exceptional customer experience through timely, accurate, and complete vendor-managed inventory (VMI) counts and vending machine replenishments. It requires mechanical aptitude, the ability to troubleshoot and repair vending machines, and a customer-service-oriented approach when working with customers and on-site personnel. The technician completes assigned tasks respectfully and with a Can-Do attitude while maintaining a predetermined daily schedule and supporting customer-site inventory needs.

The position involves frequent local travel to assigned customer locations and may require transporting inventory or related materials. Occasional schedule adjustments may be necessary to meet customer needs, replenishment schedules, vending machine service needs, or operational priorities.

Requirements

• At least 3 years of experience in a warehouse, inventory, distribution, field service, vending, or related operations environment.
• High school diploma or GED equivalent.
• Strong work ethic and accurate counting and inventory verification skills.
• Ability to learn new systems, tasks, and procedures.
• Effective verbal and written communication skills and a customer service orientation.
• Ability to build respectful relationships with customers, peers, and management.
• Strong mechanical aptitude and ability to troubleshoot, repair, and perform basic maintenance on vending machines.
• Strong attendance and reliability; ability to work independently and maintain a daily schedule.
• Valid driver’s license, reliable vehicle, and ability to drive to assigned customer locations.
• Ability to travel frequently to local customer locations; transporting inventory or related materials may be required.
• Traits and competencies include creativity/innovation, communication, attention to detail, enthusiasm, honesty/integrity, efficiency, customer focus, safety consciousness, mechanical skill, dependability, and collaboration.

Nice To Haves

• Previous VMI and/or vending experience.
• Experience working in a fast-paced, customer-facing environment.

Responsibilities

• Accurately identify, count, verify, and update on-hand inventory in systems, spreadsheets, VMI shelving, and vending equipment.
• Replenish inventory to pick bins, VMI shelving, and vending machines.
• Identify, count, match, and label deliveries against system purchase orders and packing slips; report discrepancies to a supervisor and move received products to appropriate storage bins.
• Communicate with on-site management, technical personnel, end users, Arbill support staff, Sales Operations/Client Relations, and Arbill Management; provide timely updates, escalate concerns, and support customer satisfaction.
• Work independently, travel to assigned customer locations, maintain predetermined daily schedules, and complete assigned tasks efficiently, accurately, and safely.
• Troubleshoot, repair, and perform basic maintenance on vending machines and related equipment; resolve issues when possible and escalate when additional support is needed.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED